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A range of additional Professional Development courses are available from The Careers Group on topics ranging from networking to sales and negotiation to new media. For details please see: http://www.careers.lon.ac.uk/output/Page112.asp Appraisal Training
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[ Top ] | This course provides participants with information about the University’s appraisal scheme and an introduction to the review forms in order to enable them to become active participants of the appraisal process. |
| Assertiveness Workshop
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[ Top ] | In this session participants will explore the effect on various types of behaviour on how others see and react to us. Techniques for assertive behaviour, in particular communication and body language will be outlined. |
| Chairing Meetings (LSHTM)
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This course aims to enable participants to improve the effectiveness and efficiency of meetings. This course will examine problems with meetings, planning meetings, conducting and controlling the meeting, summarising and follow-up action to be taken as a result of a meeting. As a result of the programme participants should be able to:
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| Conflict Resolution
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[ Top ] | The purpose of this course is to enable participants to enhance their skills and effectiveness in managing conflict. It allows them to look at the sensitive subject of how to manage difficult situations and grievances in a controlled and professional way. The focus will be on working towards building a portfolio of techniques that may be applied to deal with these situations in a constructive manner. Further details and course outline |
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| Dealing with Difficult Situations (LSHTM)
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[ Top ] | After the course participants should be able to: identify what constitutes difficult behaviour and its causes; develop strategies to deal with a range of situations in an objective way; answer ‘What is difficult behaviour and how does it manifest itself?’; utilise conflict management strategies and action planning. |
Effective Writing (LSHTM)
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[ Top ] | This course is aimed at professional support staff who are being asked to draft and write letters independently. The aim of the course is to enable participants to write and produce letters, emails and memoranda, which get their message across in a clear, concise and appropriate manner. The course will include; preparation and planning, structure and layout and effective use of language. |
Emotional Intelligence
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[ Top ] | "Emotional Intelligence competencies account for up to 87% of what sets outstanding managers apart from the average" Daniel Goleman* Emotional Intelligence can provide the vital ingredient for getting results. Our emotional needs affect our behaviour and by understanding your own emotional needs and those of others you will be able to tap into a powerful source of information, energy and influence. This workshop – which has been tailored for the University of London - is for managers, team leaders, sales people and anyone who wants to consistently reach and exceed their goals. |
How to Get the Most from your Colleagues and Customers (Relationship Management)
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[ Top ] | How we relate to others is often the only differentiator between what we and our competitors have to offer. This workshop focuses on how to quickly and effectively pick up individual and organizational clues which we can use to assess how to interact and gain the most from our relationships. Learning about three key models, delegates will equip themselves to forge and maintain their relationships with energy and commitment. The skills learned at this workshop can be applied to all relationships, both internal and external. |
| Influencing Skills
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[ Top ] | The ability to influence is a skill which can be applied in many areas of our day-to-day work – presentations, meetings, interviews and general discussions. This experiential workshop enables delegates to examine their personal influencing styles and through practice and feedback develop alternative approaches. Furthermore, it allows delegates to understand the styles endorsed by others and evaluate effective methods to deal with these, resulting in successful outcomes for themselves and their organization. |
| Interpersonal Effectiveness (LSHTM)
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[ Top ] | The aim of the course is to extend the understanding of effectiveness across the areas of assertiveness, time management and customer care. After the programme, delegates should be able to: understand what personal effectiveness means and how it can benefit the individual and the organisation; know when and how to use assertive behaviour; identify techniques to influence others. |
Maximise your Memory
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[ Top ] | This course will help those who have to read large quantities of material, and who need to retain much of this information, by enhancing their concentration and clarity of thought. It will also benefit staff that attend meetings and conferences who would like to improve their retention of key issues through more effective note taking. |
| Minute Writing (LSHTM)
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[ Top ] | By the end of the workshop participants should have: discussed the purpose of meetings and the importance of minutes; reviewed the roles and functions of the note-taker and chair; developed listening skills; raised awareness of how to contribute to meetings in an effective manner and developed confidence in drafting minutes and agendas. Delegates will have the opportunity to practise their minute taking and receive constructive feedback. |
| Professional Minute Taking
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[ Top ] | Sometimes work can seem to be a round of endless meetings, all of which need to be recorded and you might be asked to do the Minutes. Learn from both the Tutor and the other delegates the best way to clearly record the meetings and the subsequent actions. Current University policy and the Freedom of Information Act are included, so you can face Minute Taking with confidence. |
Presentation Skills (Open College Network Accredited) LSHTM
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This programme is for any member of staff involved in delivering formal presentations, internally or externally, who wishes to develop and refine their skills, technique and “personal style” as a presenter. Successful completion of the course and associated assessment will lead to a Level 3 certificate from the Open College Network. The course incorporates practice presentations, feedback and other practical exercises. As a result of attending the course, participants should have a better practical understanding of how to:
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Presentations Using PowerPoint
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[ Top ] | This course takes elements from both a skills course and an IT session. Participants will gain an insight into how to structure and deliver their presentation for maximum impact and how to use PowerPoint effectively to enhance their presentation. A basic knowledge of PowerPoint is required – please bring along to the session a disk with a presentation of six slides on any topic. |
| Proactive Project Management
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[ Top ] | The aim for this two day workshop is to use key principles of project management to help participants to improve their effectiveness in delivering successful projects, in managing a portfolio of projects and to drive individual and organisational strategy. This course is strongly tailored top the participants’ specific requirements. Further details and course outline |
Rapid Reading
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[ Top ] | This one-day course introduces participants to techniques to read faster and assess written material accurately. It enables them to select the most appropriate reading technique for each piece of written material, skim effectively and achieve better retention of information. |
| Records Management Seminar
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[ Top ] | This seminar introduces participants to records management best practice, including information on the Data Protection Act and the Freedom of Information Act and how these affect the University. |
| Stress Management
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[ Top ] | This session explores the causes of stress and its effects on us both physically and psychologically. Participants will consider ways of preventing and dealing with stress. Participants are encouraged to attend this session in conjunction with Time Management. |
| Time Management
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[ Top ] | In this session participants will evaluate how effectively they manage their time and explore some basic but effective techniques for getting more of the important tasks done. Participants are encouraged to attend this session in conjunction with Stress Management. |
| Time and Self Management (LSHTM)
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[ Top ] | The aim of this workshop is to provide staff with the opportunity to review their personal effectiveness at work and consider a range of systems and simple practical techniques to improve their efficiency in the office. After the programme participants should be able to: understand the importance of managing themselves and their workload effectively (including managing space, paper and emails); appreciate how to use a range of time-management techniques; know how to communicate effectively with clients and colleagues. |
| Training the Trainers (Open College Network Accredited) LSHTM
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This programme is for any member of staff who delivers training and development activities or is interested in developing skills in this area. Successful completion of the course and associated assessment will lead to a Level 3 certificate from the Open College Network. The course incorporates a traditional “training the trainer” approach, including training needs analysis, design, delivery and evaluation. As a result of attending the course, participants should be able to:
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| Voice and Effective Vocal Skills
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Further details and course outline Working Smarter
The purpose of the course is to enable you to take a step back and take a fresh look at how you can become more efficient, improve your time management skills and have a healthier work-life balance. Course content: Method |
| Written Communication - the Professional Approach
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This course enables participants to evaluate their written communication skills with exercises to enable excellence in business correspondence. By the end of the course you will be able to:
Further details and course outline Getting Round Emotions to Resolve Conflict
The purpose of Conflict Management is to arrive at a resolution, and in this session participants will look at a range of difficult situations and how they might react for a positive outcome. It will be of benefit to anyone who is interested in resolving interpersonal differences at work. Course Objectives:
Course Content:
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