Support Staff Development

Soft Skills Development Options

Soft skills are those skills that go beyond the technical requirements of a role and influence how we interact with each other. They are often intangible and therefore more difficult to teach. They have increasingly being recognised as being as important as job-related skills.

Different roles will often require varying levels of soft skills such as:

  • Listening skills in a customer service role
  • Decision making in a managerial role
  • Creativity in a marketing role

You could use Learning at Work Day to highlight soft skills required for job roles or look at how you could be a more customer-focused business. Often, these are skills that can be useful at home, too.


  • Communicating with customers [PDF 2pgs, 34KB]
  • Getting your point across [PDF 2pgs, 63KB]
  • Managing your workload [PDF 4pgs, 630KB]
  • Managing your email [PDF 4pgs, 630KB]
  • Time management  [PDF 1pg, 35KB]
  • Public Speaking  [PDF 2pgs, 123KB] 
  • Team Learning  [PDF 2pgs, 63KB]
  • Brain fitness
  • Other Useful Resources
  • Assertiveness  [PDF 1pg, 103KB]- Assertiveness is a skill you can acquire - it is not a personality trait.
  • Being focused  [PDF 1pg, 131KB]- A number of tips for getting focused - a state we often crave but can find hard to achieve.                
  • Being influential  [PDF 2pgs, 168KB]- Strengthen your influence factor by using these tips to have more leverage with your colleagues, friends or anyone else.
  • Brain Fitness- Hints and techniques to keep your brain FIT!                       
  • Change [PDF 2pgs, 115KB]- Five questions you must answer before you start making any changes...
  • Communication 1  [PDF 1pg, 100KB]- Fatal assumptions - whose fault it is when communication is not understood?  
  • Communication 2  [PDF 3pgs, 133KB]- Verbal tips implying resistance to change.
  • CV  [PDF 2pgs, 127KB]- A few tips to keep in mind when writing your CV.
  • Delegating  [PDF 1pg, 122KB]- 10 tips for effective delegation.
  • Email  [PDF 4pgs, 192KB]- Keeping email as an effective method of communication rather than struggling with it.
  • Feedback - asking  [PDF 3pgs, 192KB]- "How am I doing?"
  • Feedback - giving  [PDF 3pgs, 194KB]- "If feedback is so valuable, why do we keep it to ourselves?"
  • Feedback - receiving  [PDF 3pgs, 185KB]- "Who do you think you are?"
  • First impressions  [PDF 3pgs, 141KB]- Making a good first impression.
  • Interviews  [PDF 3pgs, 148KB]- Tips to keep in mind before attending an interview.
  • Meetings  [PDF 2pgs, 128KB]- 10 top tips for managing meetings.
  • Motivation  [PDF 1pg, 103KB]- Some ideas about how to motivate people.
  • Negotiation  [PDF 1pg, 105KB]- Being a good negotiator.
  • Networking  [PDF 2pgs, 130KB]- 10 top tips for excellent networking.
  • Noticing language  [PDF 1pg, 97KB]- It pays to notice the language people use.
  • Overcoming anxiety  [PDF 1pg, 107KB]- Ten strategies for regaining your calm when worry and anxiety rise to uncomfortable levels.
  • Self management  [PDF 1pg, 121KB]- 10 top tips for self management.
  • Self marketing  [PDF 2pgs, 116KB]- Marketing yourself within your company.
  • Time management 1  [PDF 2pgs, 155KB]- Some useful time Management tips. 
  • Time Management 2  [PDF 3pgs, 176KB]- 10 top tips for terrific time management.

Brushing-up existing skills:

Brush up your English language skills with The Plain English Campaign - explore their website with a number of useful guides that are ready to download, print out and refer to when struggling with writing business emails, writing reports or just simply finding synonyms. 

Last Reviewed June 2014

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Organisational & Staff Development
1st Floor, Stewart House
32 Russell Square

Tel. (020) 7862 8101/8098/8082

Fax. (020) 7862 8080