Accessibility statement for University of London
The University of London is committed to providing an accessible web presence.
We want everyone who visits the University of London website to feel welcome and find the experience rewarding.
This statement applies only to content hosted on the sub-domain"www.london.ac.uk”.
This website is run by University of London. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- Zoom in up to 500% without the text spilling off the screen
- Adjust line height and word spacing using browser plugins like ReaderView for FireFox or ReaderView for Chrome
- Navigate most of the website using just a keyboard
- Navigate efficiently through the site using breadcrumb trails, consistent menus or the search features
- Navigate long pages by headings/subheadings using assistive technology tools or plugins
- 'Skip to main content' using tab on your keyboard
- Listen to most of the website using assistive technologies – for example text to speech tools and plugins, screen readers, and inbuilt phone and/or tablet functionality
- Navigate most of our online forms using just a keyboard
We’ve also made the website text as simple as possible to understand.
The website incorporates the ReciteMe accessibility tools that allow users to:
- personalise the website in terms of font size, type and colours,
- listen to page content,
- mask areas of the screen to help reading/note-taking focus
- define unfamiliar / technical terms
- change the language
- download content as an audio file for listening to on the move.
Find out more information about the ReciteMe Accessibility toolbar.
AbilityNet has advice on making your device easier to use if you have a disability. AbilityNet is a UK charity that exists to change the lives of disabled people by helping them to use digital technology at work, at home or in education.
How accessible this website is
We know some parts of this website aren't fully accessible:
- Some of our older embedded videos do not have captions or audio description
- A small number PDFs do not meet accessibility standards
- Some of our online forms may be difficult to navigate using just a keyboard
- Embedded third-party widgets do not meet accessibility standards
- Images may not have appropriate alt descriptions
- You may not be able to recognise the role of some elements across the website when using assistive technologies.
What to do if you can’t access parts of this website
If you need information on this website in a different format like accessible PDF or large print etc:
We’ll consider your request and get back to you in 5-7 working days.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, contact: firstname.lastname@example.org
When contacting us, please provide:
- Page URL (web page address)
- Issue encountered (and if on mobile or desktop)
- Any particular software or assistive technology being used (for example browser, screen reader)
We will aim to respond as quickly as possible and, if applicable, add a fix to our website bug fix schedule.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website’s accessibility
University of London is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
- Some link text doesn’t make sense when read on its own (for example, ‘click here’), and there are instances where text is difficult to read (Success criterion 2.4.4 Link Purpose - In Context)
- Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content
- Some buttons or form fields don’t provide a text alternative (Success criterion 4.1.2)
- Some colour contrast doesn’t meet minimum requirements (criterion 1.4.3 contrast)
- In content implemented using markup languages, IDs are not always unique or confirming to value values (4.1.1 parsing) and (4.1.2 Name, Role, Value).
- In content implemented using iframes we do not always provide a title (4.1.2 Name, Role, Value)
- Some hidden elements don’t have focusable content (4.1.2 Name, Role, Value).
- Some visible labels and accessible names do not match (2.5.3: Label in Name)
The above items are being regularly reviewed and addressed through the use of automated testing tools and website improvements through our deployment processes.
Content that’s not within the scope of the accessibility regulations
PDFs and other documents
Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. We are currently working on fixing these essential documents or replacing them with accessible html web pages or fully accessible PDFs.
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
Any new PDFs or Word documents we publish will meet accessibility standards.
Live video streams during graduation do not have captions. This fails WCAG 2.1 success criterion 1.2.4 (captions – live).
We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.
Discover Uni widget
University of London is aware of accessibility issues with the Discover Uni widget, but is required to embed it in certain undergraduate course pages.
How we tested this website
Our website was tested as it was built in 2017. Since then, the WCAG guidelines have changed, and new pages and functionality added. Our website is tested weekly using an automated accessibility tool.
We have worked with a specialist accessibility agency, AbilityNet, to conduct a thorough accessibility review and implement any necessary changes to content, website design and structure.
The team incorporate the WCAG 2.1 AA standard into every stage of development when designing and building new pages.
We use site governance software to track accessibility issues across every page of the site. This tool tests our whole website (under the primary domain of https://www.london.ac.uk/) and it provides a report on accessibility issues. We are working with our internal and external resources to address any accessibility issues as soon as is realistically possible.
- Our main website at www.london.ac.uk
What we’re doing to improve accessibility
We want our website to offer the best experience possible for all of our users.
- We developed and launched a series of e-learning modules for all University of London staff, around accessibility
- We are upskilling website editors and content contributors before website editing privileges are given
- We are establishing a new website publishing model to check the accessibility of content before it is published to the live website
- We have recently updated our content guidelines to include accessibility
- We will be encouraging our content editors to reduce the high volume of web pages so that auditing activities can be more easily managed
- We have improved our procurement processes and work with third party suppliers to improve the accessibility of other digital platforms and services. Standard accessibility statements have been added to our procurement documentation when dealing with new service providers.
- We implemented an accessibility toolbar to improve on-site accessibility.
- We are redeveloping our website throughout 2023 and will undertake a series of accessibility reviews and audits during all stages of its redevelopment.
Preparation of the statement
This statement was prepared on 20 September 2019. It was last updated on Monday 31 October 2022.