You are here:

Complaints and appeals procedure

The University of London is committed to providing a high quality student experience.

However, it is recognised that students will sometimes become dissatisfied with a service we have provided or failed to provide. We know that there may be disagreement regarding progression decisions, the outcome of a refund request or how the regulations have been applied. There may also be occasions where students have grounds to appeal a decision made by the Board of Examiners.

The Procedure for Student Complaints and Academic Appeals gives more detail on how the University considers complaints and academic appeals, from early consideration through to formal resolution and review, and information on how to make a submission under each stage.

Please also take some time to read the Frequently Asked Questions below.