Student Experience Survey 2019-20

The University of London measures the satisfaction of our distance and flexible learning students through the Student Experience Survey (SES), which runs every other year.

The SES is administered internally. Processing and analysis of the findings is carried out by a third-party agency. Responses to the SES are strictly confidential.

The 2019-20 edition of the SES was answered by 11,200 students between 11 November 2019 and 31 January 2020. The survey was open to all current students.

Aggregated SES results are shared and considered widely within the University’s community, including by our Senior Leadership Team, our Academic Committee, the Board of University of London Worldwide, and our Deans and Directors Forum. Course-level findings are shared with Programme Directors, who carry out action planning in response; these outcomes are monitored through the Annual Programme Planning and Review (APPR) process.

A note on publication of course-level survey findings

On the website, selected SES 2019-20 findings have been published to help prospective students make informed study decisions.

Course-level survey data needs to meet one of the following criteria in order to be published:

1. There are at least 50 responses at course-level, or
2. There is a response rate of at least 20% at course-level.

Where course-level survey data does not meet either criteria or where a course was outside the scope of the SES 2019-20, the average results across all programmes (“global average”) within scope of the survey is provided instead.

In the SES 2019-20, the primary global averages of note were:

• 85% agreed that they were satisfied with the overall quality of their programme.
• 88% agreed that the reality of their programme was what they expected or better.

Courses which did not meet the publication threshold set for the SES 2019-20 included:

• Combined Degree Scheme
• Demography and Health
• Education
• Educational and Social Research
• International Management and International Business
• Pharmaepidemiology and Pharmacovigilence
• Teacher Development

Courses which fell outside the scope of the SES 2019-20 included:

• Gender Identity and Healthcare
• International Foundation Programme
• International Sports Management
• Marketing
• Psychology

For courses with academic direction from the London School of Economics, satisfaction ratings provided on the website cover all programmes within the LSE suite, in aggregate form.

For courses with academic direction from the London School of Hygiene and Tropical Medicine, satisfaction ratings provided on the website cover all programmes within the LSHTM suite, in aggregate form.