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Student policies and procedures

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These policies explain our responsibilities to you and outline the regulations that you agree to as a student of University of London.

Find out more about what you should expect from us and your rights and responsibilities as a student.

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The Student Charter

Our Student Charter applies to students registered with the University of London as online or distance learners, and it explains what we expect from each other.

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Access and Participation Statement

The University of London is committed to widening participation and access to higher education.

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Student Protection Plan

The Student Protection Plan is a document required by the Office for Students (OfS) that every higher education provider needs to have.

Student complaints and academic appeals

University of London Student Complaints and Academic Appeals Procedure

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Refund and Compensation Policy

The University’s Refund and Compensation Policy for students who are registered as online or distance learners.

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Student guide

Your student guide provides essential information for every stage of your student journey.

Student terms and conditions

The Student Terms and Conditions contain references to documents that set out our regulations and policies.

View the student terms and conditions

Current students

University of London students have access to a range of resources including libraries and careers services.

Student services

Information for University of London students including essential documents, your student record, maintaining your wellbeing and more.

Governance

Explore how the University of London is governed. Our governing body is the Board of Trustees and our principal officer is the Vice-Chancellor.

Academic quality assurance

We are committed to making our high quality teaching, research and flexible programmes accessible to all students. Find out about our quality assurance and enhancement processes.