Teaching Centre Recognition Framework

Recognised Teaching Centres shall: 

1.1 Have legal and regulatory permissions to operate in their jurisdiction and to offer support for Students;

1.2 Comply with relevant local trading licenses, insurance, and health and safety obligations;

1.3 Comply with relevant local specific access policies and regulations;

1.4 Align with the mission, aims and values of the University;

1.5 Operate with a secure business and financial model; and

1.6 Operate with appropriate organisational structures that enable oversight and accountability.

Recognised Teaching Centres shall:

2.1 Have structures in place that allow for clear and accountable decision-making, including appropriate leadership and succession planning;

2.2 Have an up to date written contingency plan which includes appropriate arrangements enabling Students to complete their study in the event of a UOL Programme ceasing;

2.3 Appoint a designated senior academic to oversee UOL Programmes;

2.4 Have available sufficient managerial and other resources to enable effective delivery of academic support for UOL Programmes;

2.5 Have sound student record systems and record keeping procedures;

2.6 Have robust mechanisms in place to protect confidentiality of student information;

2.7 Have effective systems in place for timetabling and disseminating information about teaching and learning activities that the Recognised Teaching Centre supports;

2.8 Have an attendance register, and mechanisms to improve attendance if necessary;

2.9 Provide the University with audited accounts each year and upon request meet other due diligence requirements prescribed by the University; and

2.10 Have systems in place for informing Students on policies and procedures, and any changes to these, that affect their study experience.

Recognised Teaching Centres shall:

3.1 Provide an appropriate, secure and inclusive learning and teaching environment for Students and staff;

3.2 Provide Students and staff with access to comprehensive, up-to-date and relevant learning resources and IT infrastructure; and

3.3 Ensure that Students and staff with specific access requirements are supported with the required physical and technological infrastructure.

Recognised Teaching Centres shall:

4.1 Recruit lecturers/teachers with qualifications and experience appropriate to the UOL Programme being taught, and in line with any requirements stipulated by the respective UOL Programme teams;

4.2 Have in place processes which encourage up-to-date knowledge, self-development and improvement for staff; and

4.3 Offer development and training opportunities for its staff.

Recognised Teaching Centres shall:

5.1 Explain how all planned teaching and learning activities (including feedback) meet the requirements of the University's syllabus;

5.2 Take account of specific criteria related to teaching and learning, as specified by the relevant UOL Programme teams;

5.3 Ensure that relevant information and resources are available for the purposes of enabling faculty staff to undertake effective teaching;

5.4 Provide a range of learning activities which promote individual learning achievement and enable students to meet the subject outcomes;

5.5 Provide guidance and support on good academic practice;

5.6 Provide an appropriate range of formative assessment activities; and

5.7 Achieve examination results which meet the subject requirements and fall within the ranges stipulated by the respective UOL Programme teams.

Recognised Teaching Centres shall:

6.1 Demonstrate how you will provide effective induction of new Students, including provision of information about the UOL Programmes;

6.2 Demonstrate capacity to respond to Student enquiries accurately, fully and within reasonable timeframes;

6.3 Ensure that policies and student information is up-to-date and disseminated to Students in an effective and systematic way;

6.4 Provide clear information about the administrative and academic support services that are available to Students, for example careers guidance;

6.5 Provide clear information to Students about fees and charges, including a fair refunds policy;

6.6 Provide clear information to Students on the process for resolving complaints, and publish a complaints procedure that covers all services offered by the Recognised Teaching Centre;

6.7 Provide Students with training in the use of technology, including access to the relevant VLE and Online Library resources; and

6.8 Provide information to Students on disciplinary and fitness to study arrangements.

Recognised Teaching Centres shall:

7.1 Demonstrate appropriate systems in place to prevent occurrence of any malpractice or maladministration in the development and delivery of the provision;

7.2 Have student feedback mechanisms that are systematically used;

7.3 Demonstrate due regard to student feedback and any comments or complaints received from students;

7.4 Take steps to use the outcomes of UOL monitoring activities for enhancement purposes and report progress;

7.5 Undertake systematic analysis of students’ examination results and progression;

7.6 Keep under review and enhance where necessary, its approach to the delivery of academic support/teaching;

7.7 Engage with the University's quality assurance mechanisms and processes;

7.8 Support student participation in University student surveys and review results for the Recognised Teaching Centre as appropriate; and

7.9 Engage with the University's reporting requirements in a timely manner.

Recognised Teaching Centres shall:

8.1 Have an appropriate marketing strategy for the UOL Programmes;

8.2 Have in place a strategy for supporting the Student applications and registration; and

8.3 Demonstrate that Performance Metrics (including recruitment targets) are appropriate and met